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Wed, 22 Sep 1999 09:14:54 -0400
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   I hope some of these lectures are of interest -
and that those in the northeast can attend...
...my abstract is below..Best wishes...Ben S

Ben Shneiderman   [log in to unmask]   301-405-2680
Dept. of Computer Science       301-405-6707 fax
University of Maryland
College Park, MD 20742          http://www.cs.umd.edu/hcil


Subject: Fall 1999 Lecture Series:
Internet and its Impacts on Society
http://www.cs.umd.edu/hcil/f99-lectures.html

This free lecture series is designed to create an
interdisciplinary community at the University of Maryland
focussed on the Internet and its impact on society.
Abstracts and information are on the website:

Universal Usability:
A Research Agenda for Every Citizen Interfaces
  Ben Shneiderman, UMCP Dept of Computer Science
  Discussant: Robert Kolker, Dept of English
  September 23, 1999 Thursday 3:30 A.V. Williams Rm. 2460

Online Courses As Effective Learning Environments:
The Importance of Collaborative Methods
  Roxanne Hiltz and Murray Turoff, New Jersey Institute of
Technology
  Discussant: Maryam Alavi, Robert H. Smith School of Business
  Discussant: Margaret Chambers, UM-University College
  October 7, 1999 Thursday 3:30 A.V. Williams Rm.2460
  Also sponsored by the Center for Engineered Learning
  Systems, Institute for Systems Research

The Internet and Civil Society
  Peter Levine and Robert Wachbroit, School of Public Affairs
  Discussant: Harry Hochheiser, Dept of Computer Science
  October 14, 1999 Thursday 3:30 1107 Van Munching Hall

Evaluating a Consumer Health Website's Interface:
Heuristic Evaluation and Usability Testing
  Keith Cogdill, College of Library and Information Services
  Discussant: James Reggia, Department of Computer Science
  October 21, 1999 Thursday 3:30 A.V. Williams Rm. 2460

Online Communities: Sociability and Usability
  Jennifer Preece, UMBC - Dept of Information Systems
  October 28, 1999 Thursday 3:30 A.V. Williams Rm.2460

World-Wide Web Surveys: A Tower of Babble?
  John Robinson, UMCP Dept of Sociology
  November 18, 1999 Thursday 3:30 A.V. Williams Rm. 2460

Patterns of Internet Diffusion in Developing Countries
  Ernest J. Wilson III, UMCP
  Director, Center for International Development and
  Conflict Management
  November 23, 1999 Tuesday 3:30 A.V. Williams Rm. 1112

The Internet, Electronic Media, Trust, and Civil Society
  Ric Uslaner, Dept of Government and Politics
  November 30, 1999 Tuesday 3:00* Reckord Armory Rm.0117
  *Note: This lecture will commence at 3:00

The series is convened by Provost Gregory Geoffroy and
will speak at the opening lectures. For more information
about the Series contact Janet Sumida ([log in to unmask]) or
Kathy Bumpass ([log in to unmask]) or see our webpage:
http://www.cs.umd.edu/hcil/f99-lectures.html

---------------------------
First lecture in the series:
The Internet and Its Impacts on Society
http://www.cs.umd.edu/hcil/f99-lectures.html

Universal Usability:  A Research Agenda for Every Citizen
Interfaces

  Ben Shneiderman, UMCP Department of Computer
  September 23, 1999  Thursday 3:30 A.V. Williams Building
Rm.2460

Abstract:  Even if information technology becomes low in cost or
free, designers will still have  to deal with the difficult
question: How can web-based information and communications
services be made usable for every citizen? Designing for
experienced frequent users is difficult enough, but designing for
a broad audience of unskilled users is a far greater challenge.
Scaling up from a listserv for 100 software engineers to
100,000 schoolteachers to 100,000,000 registered voters will take
inspiration and perspiration. Designers of older technologies
such as postal services, telephones, and television have reached
the  goal of universal usability, but computing technology is
still too hard to use for many people.  One survey of 6,000
computer users found an average of 5.1 hours per week wasted in
trying to use computers.  This talk presents a research agenda
based on three challenges in attaining universal usability for
web-based services:

    -Technology variety: Supporting a broad range of hardware,
software, and  network access

    -User diversity: Accommodating users with different skills,
knowledge, age, gender,  disabilities, disabling conditions,
literacy, culture, income, etc.

    -Gaps in user knowledge: Bridging the gap between what users
know and what they need to know

This list may not be complete but it addresses important issues
that need  attention.  Research devoted to these challenges will
have a broad range of benefits for first time, intermittent and
frequent users.



Ben Shneiderman   [log in to unmask]   301-405-2680
Dept. of Computer Science       301-405-6707 fax
University of Maryland
College Park, MD 20742          http://www.cs.umd.edu/hcil

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