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Markus G Stolze <[log in to unmask]>
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Markus G Stolze <[log in to unmask]>
Mon, 12 Mar 2007 22:31:56 -0400
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Due to numerous requests the submission deadline has been extended to 
March 20

Workshop on Global Business Services Delivery Platforms 
IEEE CEC07 (Tokyo, Japan, July 24, 2007) 

Important Dates & Deadlines 
- submission deadline March 20, 
- acceptance notification: March 31
- camera ready: April 30
- program: April 30.

Workshop Website

Businesses are outsourcing, offshoring and streamlining ever new parts of 
their business operations. External providers and internal service 
organizations are able to provide these services at lower cost and higher 
quality by profiting from economies of scale and skill. Initially only 
relatively 'simple' business services were outsourced, such as call 
centers and help desks. These services have well defined service 
interaction points and well understood metrics for managing and measuring 
these services. For these services scale and skill benefits are easier to 
realize. Increasingly however, more 'complex' services are outsourced. 
These require processes that often involve collaboration of multiple 
people across different organizations, including the client. Examples of 
such 'complex' services are IT services, accounting services (e.g. 
invoicing), legal services (e.g. contract drafting), medical service (e.g. 
x-ray analysis) and application development services. 

Managing the delivery of these complex business services creates new 
challenges for service providers. As with simple services, the 
globalization of the service performance is often a basic ingredient for 
making the business case. However, enabling the necessary economies of 
scale and skill is more difficult for complex services. One crucial 
component in enabling the global delivery of complex business services is 
the availability of service delivery platforms that support the 
management, measurement, coordination, performance, and optimization of 
these services. Often, such platforms support process-driven collaboration 
within the service provider organization, as well as between service 
providers, service sponsors, and service participants. 

Business Service Provider Platforms are a nascent area, emerging beyond 
traditional areas of communication networks and IT systems. This workshop 
will bring together researchers, practitioners, and academics involved in 
the design, development, and analysis of IT platforms supporting global 
business services delivery. Topics of specific interest include (but are 
not limited to): 
* Process-Driven Collaboration Support for Global Business Service 
* Knowledge Management & Learning support for Global Business Service 
* Optimization & Decision Support 
* Business Performance Management in Global Business Service Delivery 
* Quality management and incentive design for Global Business Service 
* Model-Driven Development for Global Business Service Delivery 
* IT Architecture and work organization enabling IT and service 
flexibility for Global Business Service Delivery 
* Multi-customer and multi-tenancy enablement of Service Delivery 
* Very large scale and federated process management systems
* Service Variant Management

Workshop Invitation, selection and publication 
Submissions in two categories are elicited (1) position papers (2) full 
papers. Both types of submissions will be reviewed by at least two 
reviewers. Accepted participants must demonstrate the relevance of their 
prior work to the workshop topic. Accepted full papers must demonstrate 
technical quality, relevance to the workshop topic, and proper quality of 
writing. Preference will be given to papers reporting empirical findings. 
Workshop proceedings will be made available for the workshop in electronic 
form via CD and the workshop web-page full papers will be published in the 
IEEE CEC proceedings. In addition, the workshop will serve as a planing 
session for an edited book related to the workshop topic. 

Submission guidelines
Full paper submissions should follow the Please follow the IEEE Computer 
Society Press Proceedings Author Guidelines (
)  to prepare your papers with 8.5'' x 11'', two-column format. 
Submissions should be submitted electronically as PDF documents before the 
 submission deadline of March 10 to the workshop chair 
[log in to unmask]

Markus Stolze (Contact Organizer)
        [log in to unmask] 
        IBM Watson Research Lab 
        1101 Kitchawan Rd, Route 134 / po box 218, Yorktown Heights, NY 
10598 : markus
Paul Grefen, Eindhoven University of Technology, NL
Heiko Ludwig, IBM Research, 

Advisory Committee
Graeme Dixon, IBM Global Service
Pankaj Dhoolia, IBM India Research 
Ying Huang, IBM China Research

Program Committee 
Alexander Schatten, Vienna University of Technology, Austria
Bill Rouse, Tennenbaum Institute, Georgia Institute of Technology, 
Atlanta, USA
Christoph Bussler, Cisco, USA
Claudio Bartolini, HP, USA
Huang Lihua, Fudan University, CN
Jerry L. Fjermestad, New Jersey Institute of Technology, USA
Kumiyo Nakakoji, University of Tokyo, Japan
Kuo-Ming Chao, Coventry University, UK
Mareike Schoop, Univ, Hohenheim, Germany
Munindar P. Singh, NCSU, USA
Nicholas C. Romano, Jr, Oklahoma State University, USA
Paul Grefen, Univ. Twente, NL
Pankaj Jalote, Indian Institute of Technology, India
Petra Schubert, Univ. Koblenz-Landau, Germany
Rainer Alt, Univ. Leipzig, Germany
Santosh Shrivastava, Univ. of Newcastle, UK
Stefanie Lindstaedt, Know-Center, Austria
Wei-Tek Tsai, CN
Yinong Chen, Arizona State University, USA
Yinsheng Li, Fudan University, CN
Yunwen Ye, Univ of Colorado, USA

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