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Roto Virpi <[log in to unmask]>
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Roto Virpi <[log in to unmask]>
Tue, 23 Mar 2021 17:30:35 +0000
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Welcome to CHI’21 course on Service Design for UX Designers!

Tuesday May 11th, 2021
PDT 08-11 / EDT 11-14 / CEST 16-19 / JST 00-03 (next day)

We are witnessing the work of user experience (UX) designers expanding beyond single digital products towards designing customer journeys through several service touchpoints and channels. Greater understanding of the service design approach and the interplay between service design and UX design is needed by UX researchers and practitioners in order to address this challenge. This course provides a theoretical introduction to service design and practical activities that help attendees understand the principles of service design and apply key methods within their work. It is targeted at UX design practitioners, teachers, and researchers, and those interested in systemic approaches to design.

More information on the course:
More information on CHI’21:
Registration (course code C24):
Virpi Roto is Professor of Practice in Experience Design at Aalto University, Finland
Val Mitchell is Programme Director of the UX Design MA at Loughborough University, UK
Stuart Cockbill specializes in teaching service design as part of the UX Design MA at Loughborough University, UK
Jodi Forlizzi is the Geschke Director and a Professor in the HCI Institute, Carnegie Mellon University, Pittsburgh, PA, USA
Jung-Joo Lee is Director of Service Design Lab and Assistant Professor at National University of Singapore
Effie Law is a full Professor in Human-Computer Interaction in Leicester University, UK


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