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Subject:
From:
Effie Law <[log in to unmask]>
Reply To:
Effie Law <[log in to unmask]>
Date:
Thu, 21 Jun 2007 17:54:21 +0100
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text/plain (204 lines)
Dear All,

May I draw your kind attention that the workshop "Usability Evaluation 
of Social Software: Challenges and Solutions" (11th Sept 2007, Rio de 
Janeiro, Brazil) has been extended to *6th July 2007*? 

Attached please find the CfP. Your contribution will much be welcome.
Should any further information be required, please let me know.

Best regards,
Effie

           
    ==============================================================================

     Call for Papers

    Workshop on Usability Evaluation of Social Software (UESS'07)
    11th September 2007
    Rio de Janeiro
    Brasil

     http://cost294.org/uess2007/

     This Workshop is held in conjunction with IFIP TC 13 Conference
    INTERACT 2007
    (http://tuim.inf.puc-rio.br/interact2007/home.php)

               
    ===============================================================================

 

Overview

While today's social software is analogous to groupware that appeared in 
1990s, the former is more versatile and light-weight, and able to 
support a wider range of group activities more dynamically than the 
latter. Types of software application enabling communication, 
interaction and collaboration transcendent of time and space are ever 
expanding (e.g., blogs, wikis, Flickr, del.icio.us, Skype, 
Flashmeeting). Users of these emergent tools are heterogeneous with a 
diversity of goals and needs. The ever blurring boundary between work 
and everyday life is broadening the concept of context and multitasking 
with multiple users and multiple tools becomes prevalent. All these 
factors render the task of evaluating social software extremely 
challenging. The high incompatibility between group activities and 
usability lab environments calls forth field and longer-term evaluation 
as well as adaptation of existing usability evaluation methods (UEMs) 
and metrics to cover most aspects of collaborative experience.

Effectiveness and efficiency (ISO 9241-11) may no longer be significant 
quality attributes for social software supporting unstructured tasks. 
User satisfaction, which can be gauged by (too) many different ways, 
then becomes the main concern. Besides, relationships between fuzzy 
quality attributes associated with group interactions/user experience 
(e.g. trust, social presence, awareness, fun, attractiveness and 
cohesiveness) and conventional usability metrics need to be defined and 
refined. Similarly, can theoretical frameworks embraced in HCI (e.g. 
activity theory) enable us to develop design/evaluation methods for 
social software? We should look into alternative theoretical models, 
including social-capital theory, social exchange theory and 
actor-network theory.

In summary, we face a number of challenges to identify and develop valid 
usability evaluation techniques and metrics specifically suited for 
social software. Solutions entail deep reflection on the prevailing 
concept and practice of usability as well as improved understanding of 
social interaction.

 

Goals

* To assess the extensibility of existing UEMs and metrics for 
evaluating social software

* To gather case studies of evaluating social software, especially 
addressing strengths and weakness of usability evaluation techniques 
employed

* To define and develop alternative usability evaluation techniques and 
metrics for social software, especially with reference to theoretical 
frameworks rooted in social cognition and other social network theories

* To understand how socio-cultural factors influence perceived usability 
and other qualities of social software

* To identify the impact of usability evaluation outcomes on the 
redesign of social software

 

Topics

* Usability evaluation methods for social software

* Theoretical frameworks for social software: social cognition, social 
networking theory, social capital theory, social exchange theory

* Web 2.0 concepts and technologies; usage consequences and acceptance 
of blogs, wikis, social bookmarking, and syndication tools

* Design and evaluation of online community platforms

* Computer-mediated communication and online learning networks

* CSCW, cross-cultural communication and interaction

* Attributes of user satisfaction and user experience

* Interplay of usability evaluation and system redesign

* Value- and worth-centred design

* Other relevant topics will be considered

 

Submissions

Interested applicants are invited to submit a paper describing a 
completed work or work in progress (max. 6 pages). Submissions will be 
evaluated according to the relevance and originality of the work and to 
their ability to generate discussions between the participants of the 
workshop. The format of submitted papers should follow the SIGCHI paper 
format. Papers should be submitted in PDF or Word format and sent to 
both co-chairs [log in to unmask] and [log in to unmask] per e-mail.

 

Important dates

6th of July 2007: Submission of papers

30th of July 2007: Notification of acceptance

20th of August 2007: Camera-ready copies of accepted papers due

11th of September 2007: Workshop

 

Workshop Activities

All submissions will be peer reviewed by members of the program 
committee. Prior to the workshop, a Green Paper will be drafted based on 
ideas extracted from the submissions, which will be distributed to the 
workshop's participants. A questionnaire will also be administered to 
collect the participants' opinions, comments and questions on the Green 
Paper. The collected data will be consolidated and addressed in the 
workshop. Prior to the workshop, each participant will be assigned to 
review one paper and to present the commentary on the day of the workshop.

On the day of the workshop, the following activities will be conducted:

(i) Presentation of the Green Paper

(ii) Presentation of the papers and commentaries

(iii) Group discussion

(iv) Plenary reporting and forum

 

Workshop organizers

Effie Lai-Chong Law, Swiss Federal Institute of Technology (ETH Zürich), 
Switzerland, [log in to unmask]

Svetlena Taneva, Swiss Federal Institute of Technology (ETH Zürich), 
Switzerland, [log in to unmask]

 

Program Committee

Ambjorn Naeve, Royal University of Technology, Sweden

Ebba Thora Hvannberg, University of Iceland, Iceland

Erik Duval, Kaholieke Universiteit Leuven, Belgium

Fridolin Wild, Wirtschaftsuniversität Wien, Austria

Hans Hummel, Open University, the Netherlands

Gilbert Cockton, University of Sunderland, UK

Gitte Lindgaard, Carlton University, Canada

Milos Kravcik, Open University, the Netherlands

Ralf Klamma, Aachen RWTH, Germany



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