The term user experience (UX) is often used as a synonym for usability, user
interface, interaction design, interaction experience, customer experience,
web site appeal, emotion, 'wow effect', general experience, or as an
umbrella term incorporating all or many of these concepts. A clear
description of UX would help to teach the basics of user experience, to
communicate the meaning of the term to people unfamiliar with it, to clarify
different perspectives on UX amongst UX researchers and practitioners, to
advance UX as a research field, and to ground practical UX work in
commercial, industrial and government organizations.
A new User Experience White Paper describes what in discussions with UX
professionals were seen as the core concepts of UX and clarifies the
different perspectives on UX. The paper is prepared as a joint effort by a
group of leading UX researchers and practitioners, and is freely available
at www.allaboutux.org/uxwhitepaper.
Enjoy!
Virpi Roto, Effie Law, Arnold Vermeeren, Jettie Hoonhout, and 30
contributing UX experts
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