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Victor Kaptelinin <[log in to unmask]>
Thu, 13 Feb 2014 10:28:17 +0100
text/plain (74 lines)
Apologies for cross-posting

CFP: "Crafting User Experience of Self-Service Technologies: Key  
Challenges and Potential Solutions"
DIS 2014 Workshop  --  Vancouver, Canada, June 22, 2014  --

This one-day workshop will be held as part of the DIS 2014 Conference  
on Designing Interactive Systems (Vancouver, Canada, June 21-25, 2014;

- Submission by: March 2, 2014
- Notification of Acceptance: March 31, 2014
- Workshop: June 22, 2014

Proliferation of self-service technologies is a hallmark of the modern  
society. Increasingly often our interaction with service-providing  
people, such as sales assistants, cashiers, bank tellers, hotel  
receptionists, and so forth, is replaced by interaction with various  
service-providing technologies: from simple devices to complex  
configurations of technological artifacts. Arguably, self-service  
technologies have far-reaching, and not yet properly understood,  
implications for individuals and society, and ample evidence suggests  
that interaction with self-service technologies can be confusing and  
frustrating, especially for certain categories of users. Therefore,  
there is a need for more focused and systematic interaction design  
explorations into self-service technologies.

This one-day workshop will bring together researchers and  
practitioners interested in analysis, design, and evaluation of  
self-service technologies to collectively identify key issues and  
explore potential approaches in this increasingly important sub-area  
of interaction design.

We invite the submission of position papers, 2-4 pages in the ACM  
Extended Abstract format (  
offering perspectives on interaction design of self-service  
technologies.  Each position paper is expected to include a  
description and discussion of a particular case of self-service  
technology. At least one author of each accepted position paper must  
attend the workshop.

Submissions should be made by email to vklinin (at)  
and rizzo (at) by *March 2, 2014*.

All workshop participants must register for both the workshop and at  
least one day of the main conference.
For some early indication on prices, please refer to the previous DIS  
conference (DIS 2012) workshop & conference pricing: (for the actual  
pricing please check at a later time).

Victor Kaptelinin, Umeň University, Sweden, and University of Bergen, Norway.
Antonio Rizzo, University of Siena, Italy.
Paul Robertson, Abertay University, Scotland.
Stephanie Rosenbaum, TecEd, USA.

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