Apologies for cross-posting
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CFP: "Crafting User Experience of Self-Service Technologies: Key
Challenges and Potential Solutions"
DIS 2014 Workshop -- Vancouver, Canada, June 22, 2014 --
http://rizzo.media.unisi.it/SSTs_DIS2014)
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This one-day workshop will be held as part of the DIS 2014 Conference
on Designing Interactive Systems (Vancouver, Canada, June 21-25, 2014;
http://dis2014.iat.sfu.ca/)
IMPORTANT DATES:
- Submission by: March 2, 2014
- Notification of Acceptance: March 31, 2014
- Workshop: June 22, 2014
THEME AND AIMS OF THE WORKSHOP
Proliferation of self-service technologies is a hallmark of the modern
society. Increasingly often our interaction with service-providing
people, such as sales assistants, cashiers, bank tellers, hotel
receptionists, and so forth, is replaced by interaction with various
service-providing technologies: from simple devices to complex
configurations of technological artifacts. Arguably, self-service
technologies have far-reaching, and not yet properly understood,
implications for individuals and society, and ample evidence suggests
that interaction with self-service technologies can be confusing and
frustrating, especially for certain categories of users. Therefore,
there is a need for more focused and systematic interaction design
explorations into self-service technologies.
This one-day workshop will bring together researchers and
practitioners interested in analysis, design, and evaluation of
self-service technologies to collectively identify key issues and
explore potential approaches in this increasingly important sub-area
of interaction design.
SUBMISSIONS
We invite the submission of position papers, 2-4 pages in the ACM
Extended Abstract format (http://chi2013.acm.org/authors/format)
offering perspectives on interaction design of self-service
technologies. Each position paper is expected to include a
description and discussion of a particular case of self-service
technology. At least one author of each accepted position paper must
attend the workshop.
Submissions should be made by email to vklinin (at) informatik.umu.se
and rizzo (at) unisi.it by *March 2, 2014*.
All workshop participants must register for both the workshop and at
least one day of the main conference.
For some early indication on prices, please refer to the previous DIS
conference (DIS 2012) workshop & conference pricing:
http://www.dis2012.org/attending.php#registration (for the actual
pricing please check http://dis2014.iat.sfu.ca/ at a later time).
WORKSHOP ORGANISERS
Victor Kaptelinin, Umeå University, Sweden, and University of Bergen, Norway.
Antonio Rizzo, University of Siena, Italy.
Paul Robertson, Abertay University, Scotland.
Stephanie Rosenbaum, TecEd, USA.
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