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Sender: "ACM SIGCHI Resources (Mailing List)" <[log in to unmask]>
From: Alex Bainbridge <[log in to unmask]>
Date: Tue, 4 Feb 2003 20:07:40 -0000
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Hi all,

Travel UCD has published a new report: Hotel booking process design &

Key findings

Only 48% of rates displayed on results pages explain whether the price is
for a
room - the hotel industry standard - or per person - the holiday industry
standard - which leads to customer confusion on the likely cost of a users

The research also discovers that less than 20% of websites can handle all
common types of room occupancy offered by hotels; for example, reserving two
rooms for three adults, or booking one superior and one standard double room
two couples.

Find out more about the report at:

If you want the full press release that came with the report, you can find
it at:

thanks for listening


Alex Bainbridge
Senior Consultant

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Travel UCD Limited : consultants in travel & hospitality website design

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