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ACM SIGCHI WWW Human Factors (Open Discussion)


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"ACM SIGCHI WWW Human Factors (Open Discussion)" <[log in to unmask]>
"John S. Rhodes" <[log in to unmask]>
Wed, 10 Feb 1999 00:03:20 -0500
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"John S. Rhodes" <[log in to unmask]>
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I recently created a generic Web site to test out a few ideas I have had
about affiliate programs and user feedback. I'll not say much about the
affiliate programs since I'm still collecting data. However, I wanted to
tell the group about my experiences with user feeback on the site.

I deliberately placed 3 broken images on the index page. I am amazed that
over the course of three weeks, with 175 unique users (229 total), that not
one person has e-mailed me to tell me that the site had problems.

It gets worse. Of those 175 unique users, I sent 6 of them! That is, I told
6 people about the site, they visited it, and said that it looked fine. I
pressed them about the page, without giving anything away about my true
intentions, and they persisted. They said the content was good, and that the
site was useful. Not a word about the broken images. Yikes.

What have others found? What does this indicate?

- John

  John S. Rhodes  **  mailto:[log in to unmask]  **
   Usability Professional, Internet Strategist, Information Architect
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