Hal, a friend of mine recently created a great set of online training videos
for a graphics application he designed. I believe he used Camtasia.
Personally I'm a little impatient for videos (as a user). But he kept them
short, task-oriented, and they are pretty darn good. For an application
that's used intensively, Matt's suggestion is a good one to consider. I'd be
happy to put you in touch with my friend if you wish. (No relation to the
company or product.) Tim

-----Original Message-----
From: ACM SIGCHI WWW Human Factors (Open Discussion)
[mailto:[log in to unmask]] On Behalf Of Matthew Belge
Sent: Wednesday, July 29, 2009 9:12 PM
To: [log in to unmask]
Subject: Re: [CHI-WEB] Concern about the level of sophistication of users of
a Web application

[...]

In cases where it's difficult to make those features apparent, consider
providing links to "just in time training" - video recordings or similar
that help the user understand the technology. You might also consider
a training web site, or similar where users can go to learn about how
to accomplish given tasks.

[...]

-----Original Message-----
From: ACM SIGCHI WWW Human Factors (Open Discussion)
[mailto:[log in to unmask]] On Behalf Of Hal Shubin
Sent: Tuesday, July 28, 2009 3:49 PM
To: [log in to unmask]
Subject: Concern about the level of sophistication of users of a Web
application

I'm developing a Web application with a client. The users will all be  
internal -- a small group of people, but it's an application they'll  
use all day long.

[...]

- - - - - - - - - -
Hal Shubin
617 489 6595  |  www.user.com

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