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Thu, 3 Jan 2008 15:25:03 +0000
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> Try Defeating Feature Fatigue from the Harvard Business Review:

I haven't read that particular HBR article, but after skimming the description it reminded me of a few other interesting reads... If more information about feature fatigue and simplicity is in fact what you're looking for, I'd highly recommend a couple books:

1. Why More is Less, by Barry Schwartz. A great read about the negative ramifications of choice overload. (And the counter-point to the Chris Anderson's "long-tail" argument.) You can even watch his TED presentation here:

2. The Laws of Simplicity, by John Maeda.  John is a professor at the MIT Media Lab and his arguments and thinking around the benefits of simplicity in technology, tools, and culture are exquisitely... well, simple. It's a quick read and pretty inspiring. John's blog can be found here:
If you have a chance to hear him speak -- go. You won't regret it.


Frank Germano
Director of Product Design
Maven Networks

 -------------- Original message ----------------------
From: "Jared M. Spool" <[log in to unmask]>
> On Jan 2, 2008, at 10:28 AM, Aras Kannu wrote:
> > I am looking for research findings/reports that show an increasing
> > importance customers are putting on User Interface/Usability in the
> > software selection process. Unbiased (not paid for by some company)
> > research findings/statistics from Forrester, AMR etc would be great.
> Try Defeating Feature Fatigue from the Harvard Business Review:
> Warning: It may not support the argument you're hoping for.
> Jared
> Jared M. Spool
> User Interface Engineering
> 510 Turnpike St., Suite 102, North Andover, MA 01845
> e: [log in to unmask] p: +1 978 327 5561
>  Blog:
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