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Mon, 18 Oct 2004 10:45:45 -0700
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I have just completed my first transaction on eBay - mostly to try out the
flows, experience, etc.

Not bad. In fact, pretty darn good all around.  Until I tried to actually
pay for the item.

The specific problem is not nearly as interesting as the interactions I've
had with the Customer Support personnel, and the legal form I had to sign if
I wanted my suggestions for improvement to be accepted!

Two things:

1) Has anyone else encountered (within their own company) a policy that says
"unsolicited suggestions cannot be accepted, except through the 'Suggestion
Box' on our website"?  A fascinating twist to an otherwise completely
unproductive set of interactions so far, and

2) Is anyone on this list from the eBay usability/IA/Interaction Design
group?  I would like to take my specific issues up with you offline, as I
think eBay Customer Support is not programmed for handling them.

Please send replies directly to me and I will post a summary.

Leo Frishberg
Architect, User Experience
Advanced Development Group
Logic Analyzer Product Line
Ph: +1 503.627.2833
Fax: +1 503.627.2009
P

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