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Subject:
From:
"Albert, Bill" <[log in to unmask]>
Reply To:
Albert, Bill
Date:
Thu, 11 Sep 2008 21:04:46 -0400
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text/plain (262 lines)
I would also add another book to your recommended reading list, which I
recently wrote (with Tom Tullis). It is called "Measuring the User
Experience: Collecting, Analyzing, and Presenting Usability Metrics". It
just came out this past Spring, and I think it might be quite useful for
your situation. Best of luck, 

Bill Albert

******************************************
William Albert, Ph.D.
Director of User Experience
Fidelity Investments




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There are 3 messages totalling 187 lines in this issue.

Topics of the day:

  1. Best Practices for Measuring Usability (3)

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Date:    Thu, 11 Sep 2008 16:32:57 +0530
From:    [log in to unmask]
Subject: Best Practices for Measuring Usability

Hello

I Design User Interface while enforcing User Centered Design approach
for 
web based products. as the product was under the pilots where management

have encountered many usability issues with the product ease of use
while 
in demo with end users; they now have decided to conduct a usability 
testing before we plan the next release cycle. 

As a lead User Experience Designer this comes in my plate and I have
less 
then 2 month to provide a report with the issues and solutions to
improve 
the product usability (we are targeting at zero learning application)
for 
the next release cycle to plan. I plan to conduct the testing with 10 
users per feature based on preset criteria - Task Completion, Errors,
User 
Satisfaction and amount of Time to accomplish the task.

I am novice to usability testing and have never conducted it before; I 
would like to learn some of your experiences and learning over the 
subject. If we can share some sample report formats would be a great
help.

Thanks,

Best Regards,
Sandeep Rathod

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------------------------------

Date:    Thu, 11 Sep 2008 09:39:27 -0400
From:    Sharon Laskowski <[log in to unmask]>
Subject: Re: Best Practices for Measuring Usability

This sounds like a summative, baselining type of test given the =20
metrics you have outlined.   You could start with the ISO standard =20
usability test format:
ISO/IEC 25062:2006
http://www.iso.org/iso/search.htm?qt=3D25062&sort=3Drel&type=3Dsimple&pu
blis=
hed=3Don
Software engineering -- Software product Quality Requirements and =20
Evaluation (SQuaRE) -- Common Industry Format (CIF) for usability test
=20
reports

also see http://zing.ncsl.nist.gov/iusr/ for other information.

Sharon


Quoting [log in to unmask]:

> Hello
>
> I Design User Interface while enforcing User Centered Design approach
for
> web based products. as the product was under the pilots where
management
> have encountered many usability issues with the product ease of use
while
> in demo with end users; they now have decided to conduct a usability
> testing before we plan the next release cycle.
>
> As a lead User Experience Designer this comes in my plate and I have
less
> then 2 month to provide a report with the issues and solutions to
improve
> the product usability (we are targeting at zero learning application)
for
> the next release cycle to plan. I plan to conduct the testing with 10
> users per feature based on preset criteria - Task Completion, Errors,
User
> Satisfaction and amount of Time to accomplish the task.
>
> I am novice to usability testing and have never conducted it before; I
> would like to learn some of your experiences and learning over the
> subject. If we can share some sample report formats would be a great
help.
>
> Thanks,
>
> Best Regards,
> Sandeep Rathod
>
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>

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------------------------------

Date:    Thu, 11 Sep 2008 09:00:59 -0500
From:    SH Ramlet <[log in to unmask]>
Subject: Re: Best Practices for Measuring Usability

Hi, Sandeep,

What you are asking is rather broad--it's almost like asking for a quick
tutorial in best practices for software development. It is difficult to
give
you targeted information for such a broad topic in a short period of
time.
Have you considered hiring a consultant who has a methodology already in
place? That's a great opportunity to: 1) get your project completed
quickly,
and 2) learn from them to develop your own internal methodology going
forward.

That said, there are several excellent texts on usability testing; one
that
I have found useful is Jeffrey Rubin's "Handbook of Usability Testing",
which I find to be a good primer on the topic. It includes some
templates,
as well.

You can also find great resources on the web site of the Usability
Professionals' Association:  http://www.upassoc.org. Specifically, there
is
a nice section on Methods:
http://www.upassoc.org/usability_resources/guidelines_and_methods/

I hope that helps get you started--

Susan Ramlet
Usability Engineer, Enterprise Applications
Medtronic

On Thu, Sep 11, 2008 at 6:02 AM, <[log in to unmask]> wrote:

> Hello
>
> I Design User Interface while enforcing User Centered Design approach
for
> web based products. as the product was under the pilots where
management
> have encountered many usability issues with the product ease of use
while
> in demo with end users; they now have decided to conduct a usability
> testing before we plan the next release cycle.
>
> As a lead User Experience Designer this comes in my plate and I have
less
> then 2 month to provide a report with the issues and solutions to
improve
> the product usability (we are targeting at zero learning application)
for
> the next release cycle to plan. I plan to conduct the testing with 10
> users per feature based on preset criteria - Task Completion, Errors,
User
> Satisfaction and amount of Time to accomplish the task.
>
> I am novice to usability testing and have never conducted it before; I
> would like to learn some of your experiences and learning over the
> subject. If we can share some sample report formats would be a great
help.
>
> Thanks,
>
> Best Regards,
> Sandeep Rathod
>
>    --------------------------------------------------------------
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>                    mailto:[log in to unmask]
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>    --------------------------------------------------------------
>
>

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