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Michael Levi wrote to CHI-WEB:
> A colleague and I have been having a sporadic disagreement concerning
> whether a keyword search of our Web site indicates a failure in the
> site's structure. I would be interested in your insights.
No "insights" to offer. Just opinions and experience and opinons
drawn from experience and stuff like that ... .
> Other users click around for a while before starting a search. This
> is where I feel we can draw some conclusions.
>
> My colleague disagrees. He believes that the search mechanism is an
> independently valid and appropriate navigation strategy, and its use
> should be seen as such.
>
> Any comments?
I'm more on the side of your colleague, sorry [:-/].
Though not completely: To use knowledge about searching
beahviour to tailor hierarchical entries to infor-
mation is a good idea - in my view. Let me explain
the problem and the solution as seen from the basis
of the experiences with our site:
Our site has got several hierarchical entry-points
and "internetographies" and other stuff on various
subjects. Worked fine ... . At the start at least.
But now, as the number of 1000 entries has been
passed long ago, user-feedback says "there's almost
anything that we are interested in indexed at your
site, but it takes soooo much time to find it";
and my own experience says, user-feedback is right.
And new entries to our indices are inserted every week
... . No, the situation and user-friendlyness does *not*
improve ... . Just adding a "go for keywords you might
imagine and hope that the author of the text or the
indexer might have shared your imagination"-search-
engine would not help (at least not on the long run).
So we decided to go for a combination of several things:
- transforming most of our stuff from entries in more or
less flat files to entries in a database
- hierarchies built on the fly according to search-entries
by users
- a search-engine with quite a number of interfaces,
hand-tailored to the various needs of various groups
of users
- the possibility to combine searches in hierarchies with
searches via keywords and classification codes
- and some add-ons ... .
We hope to have the new design up and working sometime this
summer ... .
Regards
Heinrich C. Kuhn
****************************************************
* Dr. Heinrich C. Kuhn (coordinator libraries)
* Max-Planck-Gesellschaft / Generalverwaltung IIb3
* Postfach 10 10 62
* D-80084 Muenchen
*
* voice: +49-89-2108 1563
* fax: +49-89-2108 1565
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