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ACM SIGCHI WWW Human Factors (Open Discussion)


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Tue, 25 Sep 2007 09:53:39 -0400
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Our user interface team is seeking information from those who have 

conducted user research field studies – in particular, research and 

interviews within people’s homes. 

For instance:


- How often have you conducted such studies? 

- What examples can you point to as key benefits to doing field research 

(over lab-based near equivalents)?

- What kind of problems if any have you encountered when doing such 

research? (e.g., users claiming a malfunctioning computer system after the 

visit; reassuring management of field procedures to minimize risks, etc)

- What have you determined to be best practices, both: 

  -- to initiate this type of research?

  -- to promote continuing this type of research?

I'll summarize people's responses and post them to the list.  Thanks!



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