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ACM SIGCHI WWW Human Factors (Open Discussion)

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Sender: "ACM SIGCHI WWW Human Factors (Open Discussion)" <[log in to unmask]>
Date: Fri, 29 Jan 2010 14:17:01 +0100
Reply-To: Steven Pemberton <[log in to unmask]>
Content-Transfer-Encoding: 8bit
Subject: Re: Patient-centered medicine & user-centered design
From: Steven Pemberton <[log in to unmask]>
MIME-Version: 1.0
In-Reply-To: <[log in to unmask]>
Organization: CWI/W3C
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A friend of mine is a manager at a Dutch hospital. She says that the  
standard book on the subject of user experience at hospitals is "If Disney  
Ran Your Hospital: 9½ Things You Would Do Differently" by Fred Lee.

Best wishes,

Steven Pemberton

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