CHI-WEB Archives

ACM SIGCHI WWW Human Factors (Open Discussion)


Options: Use Forum View

Use Proportional Font
Show Text Part by Default
Show All Mail Headers

Message: [<< First] [< Prev] [Next >] [Last >>]
Topic: [<< First] [< Prev] [Next >] [Last >>]
Author: [<< First] [< Prev] [Next >] [Last >>]

Print Reply
Tania Lang <[log in to unmask]>
Reply To:
Tania Lang <[log in to unmask]>
Wed, 5 Oct 2005 21:02:14 +1000
text/plain (46 lines)
I vent in the vain hope that others will be convinced of the need to get 
rid of Reset buttons.  This probably should be in a blog somewhere but I 
am hoping people will read this and make them think (if you still 
believe in Reset buttons).

Tonight I was booking a flight for an interstate business trip.  During 
my booking the airline (Qantas) kindly offered me new functionality 
which was the ability to view and record your history of flights booked 
by your business.  I thought this would be handy as I am always looking 
for the tax invoices for flights at tax time and having to go back to my 
emails to find and print them off.

And so, I clicked on the register link which opened a new window (half 
way through my flight booking session).  As I was midway through another 
task, I quickly filled out the form and clicked on the first button I 
saw without reading the wording.........


I hadn't even removed my finger from the left click button before I 
realised but it was too late.  I tried in vain to quickly click on 
Submit but the damage was done.  I went back a page and was presented 
with a blank form.  I was so annoyed and didn't want to lose my flight 
reservation so I aborted the process.

Yes I may be a user of one but Qantas just lost the ability to direct 
market to my business and track my booking behaviour and I will keep 
getting my tax invoices from my old emails.

Frustrated and hoping that other designers learn from this.  I may be 
the only one out there who does this but I doubt it.

Tania Lang
Peak Usability
Brisbane, Australia

    Tip of the Day: Quote only what you need from earlier postings
     CHI-WEB: POSTINGS: mailto:[log in to unmask]
              MODERATORS: mailto:[log in to unmask]