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CHI-ANNOUNCEMENTS  August 2003, Week 3

CHI-ANNOUNCEMENTS August 2003, Week 3

Subject:

Tutorials at HCI 2003 conference

From:

Laurence Nigay <[log in to unmask]>

Reply-To:

Laurence Nigay <[log in to unmask]>

Date:

Tue, 19 Aug 2003 00:06:02 +0200

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (270 lines)

There are still places available in most of the tutorials at the HCI2003
conference, including the following tutorial on Monday the 8th September:

Who Needs this Technology, and Why?  New Ways of Discovering Applications and
Estimating Benefits
by
William Newman
University College London Interaction Centre
29 Bedford Way
London WC1H 0AP
[log in to unmask]

This tutorial offers to innovators a set of research methods for addressing
two of the most enduring problems in interactive system design:
- discovery of applications for new interactive technologies, and
- estimating the benefits to be gained by their users.

These problems have hindered, and continue to hinder, the exploitation of
advanced technologies such as virtual and augmented reality, tangible
interfaces and ubiquitous computing.  When such a technology is in its
infancy, the shortage of identified applications can lead to under-investment
in R&D and consequent slow progress.  Difficulties arise also in designing
supporting architectures, such as infrastructures for ubiquitous computing,
because the demands of likely applications are unknown.  When applications are
identified, it is usually hard to make estimates of the potential user
benefits.  Without these estimates it can be unclear whether the new
technology will compete successfully with what already exists.

Attendees at this tutorial will learn two new methods: Before-and-after Diary
Studies for discovering applications, and Application-specific Performance
Modelling as a basis for analysing the user benefits of new and existing
systems.  Each of these methods can be used independently but, as tutorial
attendees will learn, diary studies can identify application-specific metrics
that form the basis of performance modelling.  While learning and applying the
methods, attendees will also gain valuable exposure to the nature of work in
diverse domains, and to the way in which performance constraints can stimulate
invention.

Before-and-after Diary Studies build on methods developed over a ten-year
period at the Cambridge laboratory of Xerox Research Centre Europe.  The basic
approach is ethnographic, in that real-world data are gathered and then
analysed in order to construct robust, explicated accounts.  Unlike most
diary-study methods, participants provide a plan for each day, and during a
debriefing interview the discrepancies between plan and diary are identified
and explained.  Amongst other things, this method identifies planned
activities that don’t get done, and discovers the reasons.  It also
establishes targets for planned activities and discovers whether these were
met or possibly exceeded.

In the past, diary studies have usually been conducted over a period of
several days, possibly weeks even, with a view to supporting quantitative
analyses.  In contrast, Before-and-after Diary Studies can generate useful
results when limited to a single day.  Furthermore, multiple single-day
studies can provide evidence of problems affecting people across a range of
domains, such as problems of coordination with others, or problems arising
from technology failures.  This tutorial will present results from such
studies.  Also, attendees will get the opportunity to conduct debriefing
interviews with participants recruited to keep diaries prior to the tutorial.

Application-specific Performance Modelling again draws on research at Xerox.
It is an adaptation of task modelling methods, in which the aim is to build
models of how people achieve work-related performance targets.  Models are
constructed for the purpose of revealing how the carrying out of a task, and
in particular the support offered by interactive tools, affects task
performance in terms of an established metric or metrics.  An instance of such
a metric, identified in the domain of conference organization, is the time
taken to organize and schedule a set of papers into a number of sessions
(Jacob et al., CHI 2002 Proceedings).  Other metrics, drawn from a variety of
work domains, will be introduced and discussed at the tutorial.  Note that in
this context, ‘work’ will be taken to include activities not normally
associated with the workplace but sharing some of the goal-oriented properties
of work, e.g., shopping, cooking and DIY.  Attendees will learn how to build
simple performance models for selected domains.

In the tutorial’s final session, attendees will have the opportunity to
discuss design implications.  Examples will be presented showing how to
approach the design of interactive technologies in the presence of performance
targets.  Attendees will be given simple design problems to solve in teams.
If time permits, the tutorial will end with a general discussion session.

Dr William Newman was a researcher for twenty years with Xerox PARC and XRCE.
He has published extensively in the areas of computer graphics and HCI,
co-authoring (with Mik Lamming) the textbook Interactive System Design.  He is
now an independent consultant and a Visiting Professor at University College
London Interaction Centre.


=========== Complete list of tutorials at HCI 2003 conference

***** MONDAY 8th SEPTEMBER

== T1 (Half-day only) Using design space analysis to facilitate more
effective interaction design meetings
Paul Englefield, Ease of Use group, IBM UK
[log in to unmask]
Interaction design meetings can be tough to attend and tougher to
facilitate. Complex arguments, abstract concepts, emotive issues, and
conflicting stakeholder agendas all contribute to meetings that select
solutions on the basis of rhetoric rather than reason.
This hands-on tutorial presents practical techniques for using QOC
notation as a framework for facilitating design meetings. QOC provides
structure and signposting by describing design as a network of
questions, options and criteria connected by arguments. It encourages
analysis, creativity, and negotiation while discouraging emotive and
irrelevant argument.
Paul Englefield is a senior usability consultant in IBM's corporate Ease
of Use team. His responsibilities include commercial consultancy,
training, and the design of tools and methods to support practitioners.

== T2 Who needs this technology, and why? New ways of discovering
applications and estimating benefits
William Newman, University College London Interaction Centre
[log in to unmask]
This tutorial is for innovators involved in product development,
research, usability services and/or marketing consultancy. They will
learn two key skills:
* How to conduct before-and-after diary studies. These offer a low-cost
method for exposing latent applications and usage scenarios, informing
the design of new technologies such as mobile/wearable devices or
ubiquitous computing.
* How to identify performance criteria of importance to users, and thus
ensure that designs for new services and products offer users tangible
benefits.
The methods presented here are the results of ten yearsí research and
refinement at Xerox Research Centre Europe.
William Newman was a researcher with Xerox PARC and XRCE for twenty
years and is now an independent consultant and a Visiting Professor at
University College London Interaction Centre.

== T3 Phone usability testing - getting high quality feedback on
prototypes or web sites
Julie Ratner & Anne-Laure Negri , Iterative Design, Seattle WA, USA &
Consultant, Sophia Antipolis, France
[log in to unmask]
Phone usability is a synchronous remote data collection method involving
a round of 30-minute phone interviews while both user and facilitator
are looking at a live' web site and/or a prototype on the Internet.
Summary of qualitative data and recommendations are reported, all within
16-hours and at about one-third the cost.
In this tutorial, participants will
* Learn how to design a usability plan, conduct a phone usability
sessions and report results
* Acquire or enhance their skills at probing for 'mission-critical'
usability data
* Understand the trade-offs of discount testing methods
Julie Ratner, PhD owns Iterative Design, a usability consulting firm in
Seattle, Washington after working at Sandia National Laboratories, The
MathWorks, and Molecular.
Anne-Laure Negri, PhD is currently based in Sophia Antipolis, France.
After working on human factors in aviation for European Organisations,
she now focuses on usability and e-learning.

== T4 The art of seeing: practical observation methods
for software development
Susan M. Dray / David A. Siegel, Dray & Associates, Inc., Minneapolis
MN, USA [log in to unmask]
Observational studies of users in their work environments are a key
element of usercentered design, but doing this kind of research requires
new skills. This hands-on tutorial teaches practitioners how to plan and
carry out observational studies of users. It focuses on practical
solutions, skills, and well-proven tools for participants to use in
their
own work. You will learn three types of observational techniques.
The instructors are well-known user-centered design consultants who have
carried out qualitative research, including ethnographic field studies,
for clients in many industries and in many countries of the world,
including, for example, a recent series of longitudinal field trials for
Microsoft's Tablet PC. They have published many articles on
user-centered design, and are co-editors of the Business Column of
'interactions' magazine.


***** TUESDAY 9th SEPTEMBER

== T5 Systemic task analysis
Dan Diaper, Bournemouth University
[log in to unmask]
Virtually all HCI involves task analysis because tasks are fundamentally
about the performance of work. Systemic Task Analysis (STA) provides a
new, comprehensive approach to task analysis, building its notation and
methods from first principles. STA provides a well structured,
understandable approach to the early stages of virtually all task
analyses, whether the work is scaled at the 'cheap-and-cheerful' or
involving detailed analyses in safety critical applications. STA can be
used throughout the software lifecycle and within the wide range of
software engineering methods used in commerce and industry.
Prof. Diaper has worked in both Psychology and Computer Science
departments and first started researching task analysis in 1982. He is
widely recognised and cited as one of the world experts on task
analysis.

== T6 Creating highly satisfying user experiences using software
engineering techniques to model users and design
Dave Roberts & Claire Paddison, Ease of Use group, IBM UK
[log in to unmask]
This tutorial teaches a user experience design approach that begins with
discovery, during which users' characteristics and needs are modelled
using adaptations of UML (Unified Modelling Language). Design proceeds
by recording user tasks, objects and views, from the conceptual level to
lower level interaction design. The model captures essential
input for use by each member of the multi-disciplinary design team as
well as their resulting design decisions. It provides a precise
definition of the design for use by implementers. UML modelling, and the
use of software engineering tools such as Rational Rose, fosters a
thorough and rigorous design process. The model provides a central
repository of design information and an unambiguous specification for
implementation.

== T7 Information visualization
Robert Spence, Imperial College, London [log in to unmask]
Many institutions possess considerable volumes of data which may
nevertheless conceal significant relations which could be exploited to
advantage. Insight into these relations can often be gained by exploring
some graphical presentation of that data: the ensuing "Ah ha! Now that
really is interesting" is what information visualization is all about.
The tutorial will examine the issues involved and, in the context of
real problems, provide an overview of successful techniques, using video
clips and demonstrations to illustrate the material. A variety of topics
will be covered: they include the problem of navigation through data,
the Rapid Serial Visual Presentation technique now being applied to
consumer electronics, and online shopping. No expertise in computing,
mathematics or statistics is expected of attendees.
Robert Spence is Professor Emeritus of Information Engineering, Imperial
College London

== T8 Working with and analyzing qualitative data
David A. Siegel / Susan M. Dray, Dray & Associates, Inc., Minneapolis
MN, USA [log in to unmask]
Many user-centered design methods, from exploratory usability studies to
ethnography, generate huge amounts of qualitative data--notes,
narrative, transcripts, videos, photos, or artefacts. This data can be
so overwhelming and ambiguous that we end up basing conclusions on a few
memorable anecdotes or impressions, or miss the information most
relevant for design. This tutorial will teach you practicalstrategies to
collect, manage, and analyze qualitative data, to ensure that your
findings are both valid and useful in design, and to help you avoid
drowning in your data.
The instructors are well-known user-centered design consultants who have
carried out qualitative research, such as ethnographic field studies,
for clients in many industries and in many countries of the world,
including, for example, a recent series of longitudinal field trials for
Microsoft's Tablet PC. They have published many articles on
user-centered
design, and are co-editors of the Business Column of 'interactions'
magazine.

== T9 Setting usability performance requirements
Nigel Bevan, Serco Usability Services
[log in to unmask]
Learn simple techniques that can be used to specify usability
requirements:
* Identify the range of contexts in which the product or system will be
used
* Estimate task times for important scenarios of use
* Set accuracy and completion criteria
* Establish satisfaction requirements
* Use the Common Industry Format to document usability requirements
* Reduce business risk by setting usability requirements
The approach taken will be business-oriented. The tutorial is not aimed
at researchers, and some aspects of the methods may be familiar to
experienced usability practitioners.
Dr Nigel Bevan is Research Manager at Serco Usability Services. Nigel
coordinated Europeanfunded projects that developed and trialled the
methods, and he has subsequently applied them commercially. Nigel
contributed to development of the Common Industry Format.

=========

--

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June 2008, Week 3
June 2008, Week 2
June 2008, Week 1
May 2008, Week 5
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May 2008, Week 3
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May 2008, Week 1
April 2008, Week 5
April 2008, Week 4
April 2008, Week 3
April 2008, Week 2
April 2008, Week 1
March 2008, Week 5
March 2008, Week 4
March 2008, Week 3
March 2008, Week 2
March 2008, Week 1
February 2008, Week 5
February 2008, Week 4
February 2008, Week 3
February 2008, Week 2
February 2008, Week 1
January 2008, Week 5
January 2008, Week 4
January 2008, Week 3
January 2008, Week 2
January 2008, Week 1
December 2007, Week 4
December 2007, Week 3
December 2007, Week 2
December 2007, Week 1
November 2007, Week 5
November 2007, Week 4
November 2007, Week 3
November 2007, Week 2
November 2007, Week 1
October 2007, Week 5
October 2007, Week 4
October 2007, Week 3
October 2007, Week 2
October 2007, Week 1
September 2007, Week 5
September 2007, Week 4
September 2007, Week 3
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September 2007, Week 1
August 2007, Week 5
August 2007, Week 4
August 2007, Week 3
August 2007, Week 2
August 2007, Week 1
July 2007, Week 5
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July 2007, Week 3
July 2007, Week 2
July 2007, Week 1
June 2007, Week 5
June 2007, Week 4
June 2007, Week 3
June 2007, Week 2
June 2007, Week 1
May 2007, Week 5
May 2007, Week 4
May 2007, Week 3
May 2007, Week 2
May 2007, Week 1
April 2007, Week 5
April 2007, Week 4
April 2007, Week 3
April 2007, Week 2
April 2007, Week 1
March 2007, Week 5
March 2007, Week 4
March 2007, Week 3
March 2007, Week 2
March 2007, Week 1
February 2007, Week 4
February 2007, Week 3
February 2007, Week 2
February 2007, Week 1
January 2007, Week 5
January 2007, Week 4
January 2007, Week 3
January 2007, Week 2
January 2007, Week 1
December 2006, Week 5
December 2006, Week 4
December 2006, Week 3
December 2006, Week 2
December 2006, Week 1
November 2006, Week 5
November 2006, Week 4
November 2006, Week 3
November 2006, Week 2
November 2006, Week 1
October 2006, Week 5
October 2006, Week 4
October 2006, Week 3
October 2006, Week 2
October 2006, Week 1
September 2006, Week 4
September 2006, Week 3
September 2006, Week 2
September 2006, Week 1
August 2006, Week 5
August 2006, Week 4
August 2006, Week 3
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July 2006, Week 2
July 2006, Week 1
June 2006, Week 5
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June 2006, Week 2
June 2006, Week 1
May 2006, Week 5
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May 2006, Week 1
April 2006, Week 5
April 2006, Week 4
April 2006, Week 3
April 2006, Week 2
April 2006, Week 1
March 2006, Week 5
March 2006, Week 4
March 2006, Week 3
March 2006, Week 2
March 2006, Week 1
February 2006, Week 4
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February 2006, Week 1
January 2006, Week 5
January 2006, Week 4
January 2006, Week 3
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January 2006, Week 1
December 2005, Week 5
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December 2005, Week 3
December 2005, Week 2
December 2005, Week 1
November 2005, Week 5
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November 2005, Week 3
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July 2005, Week 3
July 2005, Week 2
July 2005, Week 1
June 2005, Week 5
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June 2005, Week 3
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June 2005, Week 1
May 2005, Week 5
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May 2005, Week 3
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May 2005, Week 1
April 2005, Week 5
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April 2005, Week 3
April 2005, Week 2
April 2005, Week 1
March 2005, Week 5
March 2005, Week 4
March 2005, Week 3
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March 2005, Week 1
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February 2005, Week 1
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January 2005, Week 4
January 2005, Week 3
January 2005, Week 2
January 2005, Week 1
December 2004, Week 4
December 2004, Week 3
December 2004, Week 2
December 2004, Week 1
November 2004, Week 5
November 2004, Week 4
November 2004, Week 3
November 2004, Week 2
November 2004, Week 1
October 2004, Week 5
October 2004, Week 4
October 2004, Week 3
October 2004, Week 2
October 2004, Week 1
September 2004, Week 5
September 2004, Week 4
September 2004, Week 3
September 2004, Week 2
September 2004, Week 1
August 2004, Week 5
August 2004, Week 4
August 2004, Week 3
August 2004, Week 2
August 2004, Week 1
July 2004, Week 5
July 2004, Week 4
July 2004, Week 3
July 2004, Week 2
July 2004, Week 1
June 2004, Week 4
June 2004, Week 3
June 2004, Week 2
June 2004, Week 1
May 2004, Week 5
May 2004, Week 4
May 2004, Week 3
May 2004, Week 2
May 2004, Week 1
April 2004, Week 5
April 2004, Week 4
April 2004, Week 3
April 2004, Week 2
April 2004, Week 1
March 2004, Week 1
February 2004, Week 5
February 2004, Week 4
February 2004, Week 2
February 2004, Week 1
January 2004, Week 5
January 2004, Week 4
January 2004, Week 3
January 2004, Week 2
January 2004, Week 1
December 2003, Week 4
December 2003, Week 3
December 2003, Week 2
December 2003, Week 1
November 2003, Week 4
November 2003, Week 3
November 2003, Week 2
November 2003, Week 1
October 2003, Week 5
October 2003, Week 4
October 2003, Week 3
October 2003, Week 2
October 2003, Week 1
September 2003, Week 5
September 2003, Week 4
September 2003, Week 3
September 2003, Week 2
September 2003, Week 1
August 2003, Week 5
August 2003, Week 4
August 2003, Week 3
August 2003, Week 2
August 2003, Week 1
July 2003, Week 5
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July 2003, Week 3
July 2003, Week 2
July 2003, Week 1
June 2003, Week 5
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June 2003, Week 3
June 2003, Week 2
June 2003, Week 1
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May 2003, Week 3
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May 2003, Week 1
April 2003, Week 5
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April 2003, Week 3
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April 2003, Week 1
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March 2003, Week 1
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January 2003, Week 5
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December 2002, Week 4
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April 2002, Week 3
April 2002, Week 2
April 2002, Week 1
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March 2002, Week 1
February 2002, Week 4
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February 2002, Week 2
February 2002, Week 1
January 2002, Week 5
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January 2002, Week 3
January 2002, Week 2
January 2002, Week 1
December 2001, Week 5
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December 2001, Week 3
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December 2001, Week 1
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November 2001, Week 2
October 2001, Week 5
October 2001, Week 4
October 2001, Week 3
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October 2001, Week 1
September 2001, Week 5
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September 2001, Week 1
August 2001, Week 5
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August 2001, Week 3
August 2001, Week 2
August 2001, Week 1
July 2001, Week 5
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July 2001, Week 3
July 2001, Week 2
June 2001, Week 5
June 2001, Week 4
June 2001, Week 3
June 2001, Week 2
June 2001, Week 1
May 2001, Week 5
May 2001, Week 4
May 2001, Week 3
May 2001, Week 2
May 2001, Week 1
April 2001, Week 4
April 2001, Week 3
April 2001, Week 2
April 2001, Week 1
March 2001, Week 5
March 2001, Week 4
March 2001, Week 3
March 2001, Week 2
March 2001, Week 1
February 2001, Week 4
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February 2001, Week 2
February 2001, Week 1
January 2001, Week 5
January 2001, Week 4
January 2001, Week 3
January 2001, Week 2
January 2001, Week 1
December 2000, Week 3
December 2000, Week 1
November 2000, Week 5
November 2000, Week 4
November 2000, Week 3
November 2000, Week 2
October 2000, Week 5
October 2000, Week 4
October 2000, Week 3
October 2000, Week 2
October 2000, Week 1
September 2000, Week 5
September 2000, Week 4
September 2000, Week 3
September 2000, Week 2
September 2000, Week 1
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August 2000, Week 3
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July 2000, Week 5
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June 2000, Week 4
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June 2000, Week 1
May 2000, Week 5
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May 2000, Week 1
April 2000, Week 4
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April 2000, Week 1
March 2000, Week 5
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March 2000, Week 1
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December 1999, Week 5
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June 1999, Week 4
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April 1999, Week 5
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December 1998, Week 4
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July 1998, Week 1
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June 1998, Week 1
May 1998, Week 5
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April 1998, Week 5
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April 1998, Week 3
April 1998, Week 2
April 1998, Week 1
March 1998, Week 5
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March 1998, Week 3
March 1998, Week 1
February 1998, Week 4
February 1998, Week 2
February 1998, Week 1
January 1998, Week 5
January 1998, Week 4
January 1998, Week 3
January 1998, Week 2
January 1998, Week 1
December 1997, Week 3
December 1997, Week 2
December 1997, Week 1
November 1997, Week 4
November 1997, Week 3
November 1997, Week 2
November 1997, Week 1
October 1997, Week 5
October 1997, Week 4
October 1997, Week 3
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October 1997, Week 1
September 1997, Week 5
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July 1997, Week 5
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July 1997, Week 1
June 1997, Week 5
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June 1997, Week 1
May 1997, Week 4
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May 1997, Week 1
April 1997, Week 4
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April 1997, Week 1
March 1997, Week 4
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