Hi, I'm beginning a study of the creation, maintenance and dissemination of FAQs (Frequently Asked Questions Lists). I'm looking for two things: First, I'm hoping to find members of the HCI community who have a) written FAQs, and b) are going to be at CHI next week and would be willing to chat with me about their experiences. Second, I'd appreciate any pointers to papers on FAQs from the HCI or Socially-oriented perspectives, or other resources. I've searched the obvious places and there is almost nothing; I'm hoping for pointers to Master's or PhD theses, or to hear from those currently working on the subject. (Regarding other resources, yes, I do know about the FAQ on FAQs, the FAQ Style Guide book, and the FAQ Maintainers mailing list.) Thanks much, --Tom ----------------------------------------------- Tom Erickson IBM T.J. Watson Research Center Email: [log in to unmask] (preferred); [log in to unmask](IBM confidential) http://www.pliant.org/personal/Tom_Erickson