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           ********************************************
           *EUROpean Software Process Improvement 2003*
           ********************************************
        10.-12.12.2003, University of Music and Dramatic Arts,
       Graz, European Cultural Capital of Europe 2003, Austria
                       http://www.eurospi.net

  Theme 2003: Process Improvement Methodologies and Technologies,
  Business Strategies, Human Factors, Knowledge, and Innovation

Contents
--------

1. What is EuroSPI ?
2. Key Notes
3. Social Highlights
4. Conference Program
5. Tutorials
6. Registrations

1. What is EuroSPI ?
--------------------

EuroSPI conferences present and discuss practical results from improvement
projects in industry, focussing on the benefits gained and the criteria
for success. Leading European industry are contributing to and
participating in this event. This year's event is the 10th of a series of
conferences to which countries across Europe and from the rest of the
world contributed their lessons learned and shared their knowledge to
reach the next higher level of software management professionalism.

EuroSPI is a partnership of large Scandinavian research companies and
experience networks (SINTEF, DELTA,STTF), QinetiQ as one of Europe's
largest research centers, the ASQF as a large German quality association,
the American Society for Quality, and ISCN as the coordinating partner.

2. Key Notes
------------

Peter Prestele, Director Business Integration EMEA, IBM, Europe,
Business Integration reduces your costs and improves your IT processes
--
As Director Business Integration EMEA for IBM, Peter Prestele is
responsible for sales, services and strategic development of IBM's
Business Integration range in Europe, the Middle East and Africa. The
product range includes CrossWorlds, MQ Workflow, B2B Connector and MQSI
integration solutions. In January 2002 he joined the IBM Software Group
during the course of the acquisition of CrossWorlds Software by IBM.

***

Prof. Hermann Maurer, Head of IICM, Head of HMS (Joanneum Research), Chief
Scientist Know Center, Austria, IT oriented aspects of KM (Knowledge
Management) to increase efficieny in organizations and enterprises.
--
Full Professor at the Graz University of Technology since 1978, since
October 2000 also Dean of Studies for Telematics. Project manager of a
number of multimillion-dollar undertakings including a patent for optical
storage device, the development of a colour-graphic microcomputer (MUPID),
an electronic teaching experiment COSTOC, multi-media projects such as
"Images of Austria" (Expo'92 and Expo'93), various electronic publishing
projects such as "PC Library", "Geothek", "J.UCS" and "Brockhaus
Multimedial"; responsible for the development of the first second
generation Web Based Information System Hyper-G, now Hyperwave and the
eLearning Suite (eLS), a modern net based teaching platform, participation
in a number of EU projects (e.g. LIBERATION, HYMN, EUROPE-MMM, HYPDOC,
EONT and others) and MIRACLE.

3. Social Highlights
--------------------

EuroSPI 2003 will be organised in a historic place in Graz as the cutural
capital of Europe 2003. The academy of music and dramatic arts will offer
a premium environment with conference halls in Baroque style and at the
same time with up-to-date technology and equipment. The governor of Styria
will provide the Graz castle and the industry representative of the
country of Styria will hold a key note in the castle at the EuroSPI social
event. Also the Graz University of Music and Dramatic Arts will offer a
selection of classical music during the social event at the Graz castle.

4. Conference Program
---------------------

Conference Day 1 - 11.12.2003
*****************************

09.00-09.30     Welcome Address
  Mag. Andrea Fenz, Director, APS (National IST Contact Point for Southern
  Austria)
  Dr Richard Messnarz, Director, ISCN, Austria and Ireland (EuroSPI Board)

09.30-10.30     Key Note
  IT oriented aspects of KM (Knowledge Management) to increase
  efficieny in organizations and enterprises , Prof. Dr. Hermann Maurer

Parallel Sessions

10.45-12.45
        E-I - SPI and Engineering
        E-II - SPI and Assessment Experiences
14.00-15.30
        E-III - SPI and e-Work and e-SCM (trademark of CMU)
        E-IV - SPI and Risk Management
16.00-17.30
        EV - SPI and Cultural Factors
        E-VI - SPI and Improvement Implementation

Social Programme

19.00-23.00
  Reception and Dinner at Graz Castle (Invitation by Governor)
  Classical Music Orchestra
23.00-24.00
  Guided City Tour through Cultural Capital of Europe  Guided
  Tour starts at 23.00

Conference Day 2 - 12.12.2003
*****************************

09.00-10.00     Key Note
  Business Integration reduces your costs and improves your IT
  processes
  Peter Prestele, Director Business Integration EMEA, IBM, Europe

Parallel Sessions

10.30-12.00
  E-VII - SPI and Analysis/Measurement I
  E-VIII - SPI and New Management Paradigms
14.00-15.30
  E-IX - SPI and Improvement / Implementation
  E-X - SPI and Analysis II

15.45-16.30     Panel Discussion

Presentations per Session
*************************

E-I SPI and Engineering
---

A Situational Method for Requirements Engineering in E-business Projects
A. Smeitz, E. Folmer, TNO-E-Business, The Netherlands

Simulation of Requirements Phase Im-provement for Telecom Systems using
System Dynamics
N. Akhtar, et.al. , International Islamic University, Pakistan, Z.
Mahmood, University of Derby, UK

A Comparison of Automated and Manual Functional Testing of a Web
Application
G. K. Hanssen, T. Dingsoyr, SINTEF, Norway

A goal/question/metrics based technique for CMM requirements management
key process area
Z. Mahmood, University of Derby, UK

E-II SPI and Assessment Experiences
---

Did you alredy know? - Learning from Eperience
Jorn Johansen, DELTA, Denmark

An Assessment Approach for Software Workforce in an Emergent Organization
O. Ozgur Tanriover, Middle East Technical University, Turkey

Process assessment for use in very small enterprise: the NOEMI assessment
methodology
B. Renzo, C. Feltus, Centre de Recherche Public Henri, Luxembourg

CMM project becomes self runner
Christian Knuevener, method park Software AG, Germany

E-III - SPI and e-Work and e-SCM (trademark of CMU)
---

Using the eSourcing Capability Model to improve IT enabled business
process outsourcing services
M. Biro, Budapest Univ. of Economics, Hungary, G. Deak, J. Ivanyos, A.
Zamori, Memolux, Hungary, R. Messnarz,ISCN, Ireland

The tale of E-Work in European SMEs For Excellence in IT-enabled
Outsourcing Services
P. Di Nicola, Futuribile, Italy

Skills Assessment Based Human Re-source Management
R. Messnarz, ISCN, Ireland, e-Commerce Project Consortium


E-IV SPI and Risk Management
---

A Framework For Risk Management For Software Projects
G. Rajesh, SATYAM, India

Risk Analysis as a Prioritizing Mechanism in SPI
T. Stalhane, NTNU, Gunhild Sivertsen Sorvig, Norway

Common Criteria for IT Security Evaluation - SPI Analogies
M. Biro, Budapest University of Economic Sciences, Hungary

E-V SPI and Cultural Factors
---

The Role of Culture in Software Quality Management
Kerstin V. Siakas, Technological Educational Institution of Thessaloniki,
Greece

Experiences With Managing Social Patterns in Defined Distributed Working
Processes
E. Feuer, Sztaki, Hungary, R. Messnarz, ISCN, IRL, H. Wittenbrink,
BisDato, Austria

Quality Improvement through the Identification of Controllable and
Uncontrollable Factors in Software Development
E. Georgiadou, Middlesex University, UK, K. Siakas, Technological
Educational Institution of Thessaloniki, Greece, Eleni Berki, University
of Jyvaskyla, Finland

E VI - SPI and Improvement Implementation
---

Identification of Improvement Issues Using a Lightweight Triangulation A
Case Study
T. Gorschek, C. Wohlin, Blekinge Institute of Technology, Sweden

SPI Case Study in a Direct Response Marketing Company
B. Barafort, J. Bodelet, CPRHT, Luxembourg

Making SPI Happen: The Impact of Iterations on Implementation Success
A. Borjesson, Ericsson, Sweden

E-VII SPI and Analysis/Measurement I
---

Static Code Analyzers - Making a Wise Choice
M.R. Narasimhamurthy, T.S. Raghavan, Philips, The Netherlands

A case-based assessment of recommendations for implementing software
metrics
H. D. Frederiksen, Aalborg University, Denmark

A SOFTWARE METRIC RESEARCH TO EVALUATE THE DIMENSION OF STANDARD SYSTEMS'
CUSTOMISATION
M. Martellucci, A. Cavallo, F. Maria Stilo, UniRoma, Italy, D. Natale, N.
Lucchetti, SOGEI, Italy

E-VII SPI and New Management Paradigms
---

eXPERT Approach Implementation in Software SME
S. Ilieva, P. Ivanov, I. Mihaylov, E. Stefanova, A. Eskenazi, Sofia
University, Bulgaria

Improving Software Configuration Management for Extreme Programming: A
Controlled Case Study
J. Koskela, VTT, Fnland

Developer Centred Software Process Improvement
S. Hakonarson, E. Hvannberg, University of Iceland, Iceland

E-IX - SPI and Improvement/Implementation
---

Managing for Change when Implementing Software Process Improvement
Initiatives
I. Richardson, University of Limerick, Ireland

Validating the MODIST Approach to Managing Uncertainty for Distributed
Software Development
Lisa Tipping, David Milledge and John Elliott, QinetiQ, UK

Improving Software Organizations: An Analysis of Diverse Normative Models
J. Pries-Heje, The IT University of Copenhagen, Denmark, R. Baskerville,
Georgia State University, USA

E-X SPI and Analysis II
---

Maturing the measurement program a long with the organisation's maturity
M.M. Krohn, SimCorp A/S, Denmark

Learning as Software Process Improvement
T. Dingsoyr, SINTEF, T. Stalhane, NTNU, Norway

Questionnaire-based Process Evaluation
D. Keller, Swiss Federal Strategy Unit for Information Technologies, A.
Cass, P. Sutter, SynSPACE, Switzerland

5. Tutorials
------------

Detailed content descriptions of the tutorials can be found at the
conference web site. http://www.eurospi.net

Tutorial day - 10.12.2003
*************************

The conference offers 10 half day tutorials, 5 in the morning and 5 in the
afternoon. Participants book for the tutorial day and can freely walk
between the tutorials. However, participants receive handouts for only
those two tutorials which they selected in the registration form.

Morning Tutorials, 10.12.2003, 09.00 - 12.30
---

Jan Pries Heje, Jorn Johansen, DELTA, Denmark
Change Management in Practice

Bryon Fiman, Ph.D , IMA, USA
Accelerating Implementation Methodology (AIM)

Janos Ivanyos, Memolux, Hungary
Quality Management and Process Improvement by Efficient Teamworking

Ian Seward, British Computer Society Software Process Improvement Network
Chairman, UK, Rapid Process Improvement The tools and techniques for
improved performance

Bruno Woeran, DANUBE, Austria, N. O-Shea, Tecnet , Ireland
What Key E-Business Management Skills Should You Have?

Afternoon Tutorials, 10.12.2003, 09.00 - 12.30
---

Torgeir Dingsoyr, Ulrike Becker-Kornstaedt, SINTEF, Norway
How to design process guides for software development

Dr Richard Messnarz, ISCN, Ireland, and Austria,
Practical Experiences with SPICE Assessments

Risto Nevalainen, STTF, and FiSMA, Finland,
Model-based approaches in SPI

Rajesh Gupta, SATYAM, UK and India,
The e_services Capability Model (a trademark of the CMU, Pittsburgh, USA)

Dr Bernd Hindel, Methodpark, Germany,
Rapid Process Establishment

6. Registrations
----------------

The EuroSPI secretariat is managed by Adrienne Clarke, Training Manager,
ISCN LTD, Florence House, 1 Florence Villas, Bray, Co. Wicklow, Ireland.
Tel. +353 1 205 0020, Fax. +353 1 205 0021, Email. [log in to unmask]

For registrations please use the online registration services of the
conference web site.

Sincerely,

 Dr Richard Messnarz
 EuroSPI Board Member

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