On Sat, 17 Jul 2004 07:08:50 -0700 (PDT), you wrote: >Perhaps in the commmercial company you're working >with, they also have a product division where early >customer involvement is essential. They may relate >best to a comparision like that. Thanks for your comments, but I think I wasn't clear in my original post. The problem is not that I have to convince anyone that usability needs to be done, but how to integrate the concepts and ideas with an existing technically-oriented development lifecycle. * Nick Gassman - Usability and Standards Manager - [log in to unmask] * * http://ba.com *