Hi! I am on a Human Factors task force at the European Telecommunications Standards Institute (http://portal.etsi.org/stfs/hf/STF265.asp). We are having a Workshop October 21st at ETSI in Sophia Antipolis, France, to discuss our current efforts at creating a recommendation for user profile management in information and communications technologies, oriented toward universal access and personal empowerment. I have included the draft agenda at the bottom of this email. I have been receiving this discussion list for a while and think you would have some excellent input for this effort, either at the workshop or through email. The day following this, Friday, October 22, is the Digital Home and Human Factors Workshop (http://www.etsi.org/casanova/home.htm) as well. To round this out, there are other human factors task forces in ETSI as well. The current list includes: Telecare in Intelligent Homes: http://portal.etsi.org/stfs/hf/STF264.asp Guidelines for ICT Use By Children: http://portal.etsi.org/stfs/hf/STF266.asp Universal Speech and Text Access for e-Inclusion: http://portal.etsi.org/stfs/hf/STF267.asp Thanks! Regards, Walt Brown Invitation Workshop Personalisation of ICT products and services by means of User Profile Management When: Thursday 21st October 2004 at 9.00-17.30, registration will start at 8.30 Where: ETSI Headquarters, Sophia Antipolis, France, Hermes meeting room (and Iris) Who should attend: standards developers, manufacturers, service creators and service providers. As ICT usage becomes an integral part of many people's lives, users expect to be able to personalise a product or service to meet their individual needs and will no longer accept "one size fits all" products and services. Personalisation can range from simple cosmetic factors such as custom ring-tones to the complex tailoring of the presentation of a shopping web site to a user's personal interests and their previous purchasing behaviour. Behind every instance of personalisation is a "user profile" that stores details of the user, their preferences and other information that can be used to deliver to the user an experience that is tailored to their individual requirements. For a single product or service it may be difficult for a user to manage all of the information needed in their user profile. This will include; * checking what information is in their profile; * adding to, changing or deleting information in their profile; * the opportunity to be made aware of other entities accessing their profile; * understanding how their profile affects the service or capabilities that the user experiences. The ETSI Specialist Task Force STF265 on "User Profile Management" is addressing all of the above issues and will provide guidance to assist ICT product and service designers to make it easy for users to manage their user profiles. STF265 is also addressing the increasingly important issue of how users can be provided with an integrated approach to their profiles. Ideally this approach can ensure that when user information or a generic preference is supplied, this only needs to be done once and all products and services will then be aware of this data. For such a desirable outcome to be achieved, it will be necessary for all products and services to be designed to be consistent with a common set of guidelines. The development of such a set of guidelines for user profile management is the ultimate objective of STF265. Agenda Items * Why are user profiles becoming more important? * Introduction to user profile management and the objectives of STF 265 * Different scenarios related to user profiles * Examples of current implementations * Current and emerging gaps and problems * Discussion participants view of personalisation * What are the most important users' needs? * Who are the stakeholders and why? * What is you ideal future for this? * What could be standardized? * Questions, current status and future work * Other work that has been done related to user profile management