Dear All, I came across this company - Customer Respect Group - http://www.customerrespect.com/ which publishes Customer respect indices. Anyone knows how well these are recognized in the industry and if companies are making use of these? Regards Alok Jain ________________________________________________ Get your own "800" number Voicemail, fax, email, and a lot more http://www.ureach.com/reg/tag -------------------------------------------------------------- Tip of the Day: Suspend your subscription if using auto replies CHI-WEB: www.sigchi.org/web POSTINGS: mailto:[log in to unmask] MODERATORS: mailto:[log in to unmask] SUBSCRIPTION CHANGES & FAQ: www.sigchi.org/web/faq.html --------------------------------------------------------------