In early 2005, Intuit started using Morae from Techsmith to support usability and customer experience lab activities. Joanna Sim and Emily Hebard are user researchers at Intuit who currently use Morae to support their research. They will present an introduction to Morae's capabilities and will demonstrate how to use Morae through an interactive demo video. They will also discuss how to avoid common pitfalls, techniques for troubleshooting, and best practices to seamlessly adopt Morae at your user research facility.
The Morae Suite allows you to record high-quality digital video/audio of user research activities, automatically analyze data Morae captures (such as keystrokes, mouse clicks, window events), as well as create video clips for sharing and archiving.
Emily Hebard is a user researcher in Intuit's QuickBooks group. Prior to working in the usability field, Emily taught courses designed to introduce professionals and students to new technologies, including TechSmith's Camtasia software and video editing software.
Intuit Usability Lab Tour: 6:30pm-7:15pm
[Limited to the first 20 people to RSVP to Joanna Sim]
Intuit cares about their customers – it is really important that customers can use their products effectively, confidently and efficiently. Researchers at Intuit regularly interact with their customers to ensure that products are easy to use. To meet growing user research requirements, Intuit has built world-class usability labs as part of their Usability Center. Today, they bring in about 100 people a month for research and they range from Accountants, to small business owners, to everyday people who just need to do their taxes. Join Joanna Sim, User Researcher with Intuit's Customer Centered Development for a comprehensive tour of the usability center. Find out what has been done and what goes on behind the glass today that make their labs optimal for usability testing.
The lab tour will be limited to the first 20 respondents. Please RSVP to
[log in to unmask] to confirm your participation in the lab tour. An e-mail confirmation will be sent to you with further instructions for the tour.
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