At CHI 2010 (, I will be moderating a panel on 
e-government, also known as online provision of government services. 
The panel title is "E-Government: Services for Everyone, Everywhere, 
Eventually".  Panelists who have worked on e-government services will 
discuss obstacles that have delayed the wide-spread rollout of 
e-government, as well as success factors.

In my introduction, I want to briefly describe one or two examples of 
e-government failure, and one or two examples of success.  I have 
some ideas for examples, but I would appreciate any suggestions from 
the CHI-Web crowd.

Please respond off-list.  I will summarize and repost the responses.

Jeff Johnson, Ph.D.
UI Wizards, Inc.
Product Usability Consulting

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