Apologies for cross-posting

CFP: "Crafting User Experience of Self-Service Technologies:
Key Challenges and Potential Solutions" -- DIS 2014 Workshop
Vancouver, British Columbia, Canada, June 22, 2014

This one-day workshop will be held as part of the DIS 2014 Conference
on Designing Interactive Systems (Vancouver, BC, Canada, June 21-25, 2014;

- Submission by: March 17, 2014
- Notification of Acceptance: March 31, 2014
- Workshop: June 22, 2014

Proliferation of self-service technologies is a hallmark of the modern  
society. Increasingly often our interaction with service-providing  
people, such as sales assistants, cashiers, bank tellers, hotel  
receptionists, border guards, and so forth, is replaced by interaction  
with various service-providing technologies: from simple devices to  
complex configurations of technological artifacts. These developments  
present a challenge to interaction design research and practice.  The  
rapid increase in self-service technologies has far-reaching, and not  
yet properly understood, implications for individuals and society.  
Ample evidence suggests that interaction with self-service  
technologies can be confusing and frustrating, especially for certain  
categories of users. Therefore, there is a need for more focused and  
systematic interaction design explorations into self-service  

This one-day workshop will bring together researchers and  
practitioners interested in analysis, design, and evaluation of  
self-service technologies to collectively identify key issues and  
explore potential approaches in this increasingly important sub-area  
of interaction design.

We invite the submission of position papers, 2-4 pages in the ACM  
Extended Abstract format (http://chi2013.acm.org/authors/format)  
offering perspectives on interaction design of self-service  
technologies. At least one author of each accepted position paper must  
attend the workshop.

Submissions should be made by email to vklinin (at) informatik.umu.se  
and rizzo (at) unisi.it by *March 17, 2014*.

All workshop participants must register for both the workshop and at  
least one day of the main conference.

Victor Kaptelinin, Umeň University and University of Bergen
Antonio Rizzo, University of Siena
Paul Robertson, Abertay University
Stephanie Rosenbaum, TecEd

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