My group needs to select a new design firm from a list of approved vendors. I’ve been asked to help create a scorecard for the vendor selection process. Deliverables from the firm will include: surveys, phone interviews, wireframes, visual design, and production-ready code (I think just .html and .css).

What criteria have you found to be helpful when selecting a design firm? 
Do you have a scorecard / evaluation form you can share? 
Do you have any feedback (positive or negative) on Comrade Agency, FutureDraft, Projekt202, or Effective UI

Thanks,
Laurie Roshak

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