> Say there are two products.
>
> One does everything you really need, is completely reliable, never crashes
> the system, and has a simple user interface.
>
> The other has lots of glitz and whistles in its user interface, crashes
> about three times a week, occasionally corrupts its own data, and has a
> dozen features that you don't need but might find a use for once a
> decade.
>
> What will guide the purchase decision of the majority?
>
> "Look at all the glitz and features."
>
> So we have consumers demanding, in effect, ever-fancier Yugos, and a
> market that has responded by producing pointless-feature-filled crapola.

So what will they buy if you can say, "Check this out: it has nearly the
same features as that, but it never crashes!"
??