> Say there are two products. > > One does everything you really need, is completely reliable, never crashes > the system, and has a simple user interface. > > The other has lots of glitz and whistles in its user interface, crashes > about three times a week, occasionally corrupts its own data, and has a > dozen features that you don't need but might find a use for once a > decade. > > What will guide the purchase decision of the majority? > > "Look at all the glitz and features." > > So we have consumers demanding, in effect, ever-fancier Yugos, and a > market that has responded by producing pointless-feature-filled crapola. So what will they buy if you can say, "Check this out: it has nearly the same features as that, but it never crashes!" ??